Is this for individuals or businesses?
Both. Single Bill Check and Household Review are for personal accounts. Small Business Review covers one mobile account with up to 10 lines and one internet account at one location. Larger setups need a separate scope.
Will you definitely lower my bill?
No savings are guaranteed. You’re paying for a review and practical recommendations. Sometimes the best outcome is confirming your current plan fits your needs. The agreed audit fee still applies.
Do you call my provider or switch my service?
The three review packages cover analysis and recommendations. An optional guided provider call is available afterward: one provider, up to 30 minutes including hold time, with a separate written quote agreed first. You attend, complete any account verification yourself, and approve any changes. We do not switch or cancel service without your decision.
Is this a technical WiFi or security audit?
No. The internet review focuses on your plan, bill, equipment charges, and service terms. It does not include network penetration testing, a coverage survey, router configuration, installation, or a diagnosis of network faults.
Are consultative audits refundable?
All sales of consultative audit services are final. Fees are non-refundable once purchased, including if the review identifies no savings or you choose not to follow the recommendations, except where a refund is required by applicable law. This policy does not excuse failure to provide the agreed services or limit rights that cannot legally be waived. Read the full policy.
What should I have ready?
Have a recent bill, your plan details, and a sense of your normal usage ready to view during the call. Do not send bill copies, passwords, PINs, full account numbers, or payment information. Keep sensitive fields hidden while sharing your screen. We currently serve Illinois customers.
How do appointments and payment work?
Choose an available time on Robert’s Cal.com booking page for a free 15-minute video intro. Complete the booking there to receive your confirmation. Before any paid review or guided call, Robert will confirm the scope, price, payment arrangements, delivery timing, and the no-refund policy before you pay. You can also email a question; an email alone does not reserve an appointment.